Short Courses for Practice Managers and GP staff

Effective, enjoyable, good value learning

We provide a choice of proven, respected and recognised short courses in Surrey, Sussex and nationwide, ideal for non-clinical Primary Care staff:

  • Induction Workshop for New Reception Staff
  • Effective Telephone Skills
  • Reaching Excellence for Experienced Receptionists
  • Medical Terminology
  • Better Read Coding
  • Note Summarising in Primary Care
  • Confidentiality Awareness
  • Effective Team Leadership
  • Effective Appraisals
  • Performance Management
  • Strategic Development Planning
  • Supporting the Team Through Organisational Change
  • Developing Resilience and Mental Toughness
  • Enhancing Income Through Data Capture

Find the ideal course in your area – or commission your own

Want to find out if we’re currently running a particular course in your area, or interested in commissioning your own in-house training? Email admin@syderandyoung.co.uk or call us on 07712 194117. If you’re looking for upcoming courses in Surrey and Sussex, you’ll find them below.

Short courses in Sussex and Surrey

A new way of booking: Professional development excellence in partnership with LMC

There’s a new way of doing things. Now, instead of booking short courses through our website, you simply go to the LMC website and make your booking direct.

Oct 31

MTP01 Managing the Partners

Location: Brighton

Time: 9:29am to 4:00pm, Tuesday 31 October 2017

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Nov 01

NSM14 Note Summarising in Primary Care

Location: Kingston

Time: 9:30am to 4:00pm, Wednesday 01 November 2017

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Nov 01

DCP02 Dealing with Challenging Patients

Location: Eastbourne

Time: 1:30pm to 4:30pm, Wednesday 01 November 2017

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Nov 02

MT215 Medical Terminology Part 2

Location: Brighton

Time: 9:30am to 4:00pm, Thursday 02 November 2017

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Nov 07

IWR16 Induction Workshop for New Reception Staff

Location: Richmond

Time: 9:30am to 4:00pm, Tuesday 07 November 2017

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Nov 08

RPF03 Developing Resilience and Patient Focus for Receptionists

Location: Redhill

Time: 9:30am to 4:00pm, Wednesday 08 November 2017

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Nov 08

MT117 Medical Terminology Part 1

Location: Eastbourne

Time: 9:30am to 4:00pm, Wednesday 08 November 2017

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Nov 08

NSM15 Note Summarising in Primary Care

Location: Worthing

Time: 9:30am to 4:00pm, Wednesday 08 November 2017

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Nov 09

MCW03 Managing Conflict in the Workplace

Location: Burgess Hill

Time: 9:30am to 4:00pm, Thursday 09 November 2017

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Nov 14

CTS01 Effective Communication and Telephone Skills

Location: Redhill

Time: 1:30pm to 4:30pm, Tuesday 14 November 2017

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Nov 15

EMS03 Engaging and Motivating Staff

Location: Kingston

Time: 9:30am to 4:00pm, Wednesday 15 November 2017

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Nov 15

RPF04 Developing Resilience and Patient Focus for Receptionists

Location: Eastbourne

Time: 9:30am to 4:00pm, Wednesday 15 November 2017

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Nov 16

MT311 Medical Terminology Part 3

Location: Guildford

Time: 9:30am to 4:00pm, Thursday 16 November 2017

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Nov 21

PAM03 Personal Assertiveness for Managers

Location: Redhill

Time: 9:30am to 4:00pm, Tuesday 21 November 2017

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Nov 21

CTS03 Effective Communication and Telephone Skills

Location: Guildford

Time: 1:30pm to 4:30pm, Tuesday 21 November 2017

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Nov 22

ETL08 Effective Team Leadership

Location: Uckfield

Time: 9:30am to 4:00pm, Wednesday 22 November 2017

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Nov 23

DCP03 Dealing with Challenging Patients

Location: Redhill

Time: 1:30pm to 4:30pm, Thursday 23 November 2017

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Nov 28

NSM16 Note Summarising in Primary Care

Location: Uckfield

Time: 9:30am to 4:00pm, Tuesday 28 November 2017

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Nov 29

MCW04 Managing Conflict in the Workplace

Location: Guildford

Time: 9:30am to 4:00pm, Wednesday 29 November 2017

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Nov 30

MT312 Medical Terminology Part 3

Location: Brighton

Time: 9:30am to 4:00pm, Thursday 30 November 2017

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Dec 05

EMS04 Engaging and Motivating Staff

Location: Guildford

Time: 9:30am to 4:00pm, Tuesday 05 December 2017

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Dec 06

BRC13 Effective Coding in Primary Care (SystmOne users)

Location: Guildford

Time: 9:30am to 1:30pm, Wednesday 06 December 2017

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Dec 06

BRC13 Effective Coding in Primary Care (EMIS/Vision users)

Location: Guildford

Time: 1:30pm to 4:30pm, Wednesday 06 December 2017

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Dec 07

APP08 Effective Appraisals

Location: Richmond

Time: 9:30am to 4:00pm, Thursday 07 December 2017

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Dec 07

IWR18 Induction Workshop for New Receptionists

Location: Hastings

Time: 9:30am to 4:00pm, Thursday 07 December 2017

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Dec 12

MTP02 Managing the Partners

Location: Redhill

Time: 9:30am to 4:00pm, Tuesday 12 December 2017

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Dec 13

RPF05 Developing Resilience and Patient Focus for Receptionists

Location: Guildford

Time: 9:30am to 4:00pm, Wednesday 13 December 2017

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Dec 14

MT313 Medical Terminology Part 3

Location: Worthing

Time: 9:30am to 4:00pm, Thursday 14 December 2017

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Dec 14

DCP04 Dealing with Challenging Patients

Location: Chessington

Time: 1:30pm to 4:30pm, Thursday 14 December 2017

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The tutors are highly experienced and are so supportive in your learning. The course was such fun but at the same time you learnt everything you needed to know. Thanks to Pauline Young I am now a successful Practice Manager.

Susie Devine, Practice Manager, Flansham Park Health Centre, Bognor Regis

Join the hundreds of people and organisations we’ve helped so far

If you’re interested in our programmes, courses or recruitment support services, let’s talk. We’ll be delighted to help you.

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News, views and resources

Visit our blog to find a mix of topical articles, news about our courses and success stories from our customers.

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Developing the role of a Practice Manager

The primary care landscape is developing at a rapid pace and practice managers are the key to the sustainability of primary care. Jo Wadey discusses why it is an important time to invest in them.

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