News, views and resources

Developing the role of a Practice Manager

The primary care landscape is developing at a rapid pace and practice managers are the key to the sustainability of primary care. Jo Wadey discusses why it is an important time to invest in them.

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Back at the RSPCA!

We are delighted to be back at the RSPCA, delivering an ILM Level 5 Certificate in Leadership and Management.

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Signposting: a ruse by any other name?

Is signposting the answer to GP access or a new name for something receptionists have been doing for years? A cynic writes…

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We have used Syder & Young to deliver training for staff at all levels. Staff that have attended their training courses found the trainers to be professional and knowledgeable. They are fantastic and we would highly recommend them.

Nina Graham, Practice Manager, Charter Medical Centre, Hove.