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Developing the role of a Practice Manager

The primary care landscape is developing at a rapid pace and practice managers are the key to the sustainability of primary care. Jo Wadey discusses why it is an important time to invest in them.

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Is the NHS leadership crisis actually a management crisis?

Over the past year much has been written about the NHS leadership crisis. A recent report stated that a third of hospital trusts have vacancies on their boards and a fifth have no finance director. So, we can safely conclude that there are indeed too many gaps at the top.

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Fantastic support from Pauline and Barry when we were in the very difficult situation of finding ourselves with no Practice Manager. Pauline came to the surgery to really understand the individual circumstances of our practice and spent time meeting both partners and senior staff to get a feel for the business.

Dr Stuart Sutton, GP, Tollgate Medical Centre, London