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News, views and resources

Developing the role of a Practice Manager

The primary care landscape is developing at a rapid pace and practice managers are the key to the sustainability of primary care. Jo Wadey discusses why it is an important time to invest in them.

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Back at the RSPCA!

We are delighted to be back at the RSPCA, delivering an ILM Level 5 Certificate in Leadership and Management.

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Signposting: a ruse by any other name?

Is signposting the answer to GP access or a new name for something receptionists have been doing for years? A cynic writes…

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Having worked in healthcare for over 12 years now I have come across a variety of training services. None were as well prepared, thorough and relevant to the work environment. Trainers are highly experienced in their field and excel at engaging student participation.

Heike Burnett, Practice Manager, Moatfield Surgery, East Grinstead