Course Fee: £132.00 (per person, including VAT)

Indicative Content:

Participants will:

• Know how to match the needs of the organisation (set out in the business plan) to the performance of staff

• Critically review communication policies and processes

• Know the importance of equal opportunities

• Know the value of a clear and specific contract

• Define precise conditions of service

• Be able to provide a comprehensive induction programme

• Understand the value of training and on-going training and the value of Personal Development Plans

• Appreciate the importance of setting standards

• Understand the usefulness of guidelines and protocols

  Trainer: Pauline Young, Director, Syder and Young Ltd.

To book places on this course, please complete the form below and click “Book Now”. You will receive a confirmation email of the booking and an invoice will be sent to the email address you specify.

Terms & Conditions: the invoice must be paid prior to the course taking place, or the delegate(s) may be refused entry. If the course is cancelled by us for any reason we will issue a full refund. Cancelled bookings will only be refunded in exceptional circumstances and at the discretion of Syder and Young Ltd. However, the practice is welcome to substitute another delegate.

Course Fee: £132.00 (per person, including VAT)

Indicative Content:

Participants will:

• Appreciate the issues that affect time management

• Understand the need to identify urgent, important and routine tasks and determine priorities

• Understand the changes needed to improve the ability to manage time

• Understand the principals of good delegation

• Know what can be delegated and what must be retained

• Understand the difference between authority and responsibility

• Be able to delegate effectively

• Ensure success, through good monitoring and feedback

  Trainer: Pauline Young, Director, Syder and Young Ltd.

To book places on this course, please complete the form below and click “Book Now”. You will receive a confirmation email of the booking and an invoice will be sent to the email address you specify.

Terms & Conditions: the invoice must be paid prior to the course taking place, or the delegate(s) may be refused entry. If the course is cancelled by us for any reason we will issue a full refund. Cancelled bookings will only be refunded in exceptional circumstances and at the discretion of Syder and Young Ltd. However, the practice is welcome to substitute another delegate.

Course Fee: £132.00 (per person, including VAT)

Indicative Content:

Participants will:

• Be able to prepare competency-based job descriptions

• Undertake appraisals as part of performance management support

• Provide performance audit and fast feedback

• Know the usefulness of discipline and grievance procedures

  Trainer: Pauline Young, Director, Syder and Young Ltd.

To book places on this course, please complete the form below and click “Book Now”. You will receive a confirmation email of the booking and an invoice will be sent to the email address you specify.

Terms & Conditions: the invoice must be paid prior to the course taking place, or the delegate(s) may be refused entry. If the course is cancelled by us for any reason we will issue a full refund. Cancelled bookings will only be refunded in exceptional circumstances and at the discretion of Syder and Young Ltd. However, the practice is welcome to substitute another delegate.

Course Fee: £132.00 (per person, including VAT)

Indicative Content:

Participants will:

• Understand the importance of working in a healthy and safe environment

• Be able to manage a healthy and safe workplace

• Review current UK law and legislation

• Evaluate the current policies and make improvements where appropriate

• Be able to conduct a risk assessment

• Be able to make necessary changes to ensure a healthier and safer place to work

• Ensure staff are involved in the maintenance of a health and safe environment

• Trainer: Barbara Lewin, Assocaite Trainer, Syder and Young Ltd.

To book places on this course, please complete the form below and click “Book Now”. You will receive a confirmation email of the booking and an invoice will be sent to the email address you specify.

Terms & Conditions: the invoice must be paid prior to the course taking place, or the delegate(s) may be refused entry. If the course is cancelled by us for any reason we will issue a full refund. Cancelled bookings will only be refunded in exceptional circumstances and at the discretion of Syder and Young Ltd. However, the practice is welcome to substitute another delegate.

Course Fee: £132.00 (per person, including VAT)

Indicative Content:

Participants will:

• Understand the effects of change

• Appreciate the need for change

• Know what makes an effective change manager

• Know how to plan the change

• How to pay attention to individual reactions and requirements

• Be able to communicate plans effectively

• Be able to use models for ensuring success

• Be able to manage change in a resistant environment

  Trainer: Pauline Young, Director, Syder and Young Ltd.

To book places on this course, please complete the form below and click “Book Now”. You will receive a confirmation email of the booking and an invoice will be sent to the email address you specify.

Terms & Conditions: the invoice must be paid prior to the course taking place, or the delegate(s) may be refused entry. If the course is cancelled by us for any reason we will issue a full refund. Cancelled bookings will only be refunded in exceptional circumstances and at the discretion of Syder and Young Ltd. However, the practice is welcome to substitute another delegate.

Course Fee: £132.00 (per person, including VAT)

Indicative Content:

Participants will:

• Identify what triggers stress and/or conflict with the team

• Evaluate the impact of stress and conflict on team members

• Evaluate the effectiveness of the organisation in dealing with workplace stress and conflict

• Identify processes and situations that create stress and/or conflict

• Consider ways to change processes and change the effect of situations that encourage feelings of stress of conflict.

• Develop a strategy for reducing the impact of stress and conflict on team members

  Trainer: Pauline Young, Director, Syder and Young Ltd.

To book places on this course, please complete the form below and click “Book Now”. You will receive a confirmation email of the booking and an invoice will be sent to the email address you specify.

Terms & Conditions: the invoice must be paid prior to the course taking place, or the delegate(s) may be refused entry. If the course is cancelled by us for any reason we will issue a full refund. Cancelled bookings will only be refunded in exceptional circumstances and at the discretion of Syder and Young Ltd. However, the practice is welcome to substitute another delegate.

Course Fee: £132.00 (per person, including VAT)

Indicative Content:

Participants will:

• Examine the importance and implications of mental toughness

• Consider a variety of strategies to help you develop resilience in yourself and your colleagues

• Consider where pressure comes from

• Develop strategies to help managers and their teams withstand a significant amount of pressure

• Appreciate how emotion radically affects the results you get

• Understand how your “Self-talk” affects your feelings

• Consider ways to communicate to yourself and to others in assertive ways

• Learn how to talk about what you want, not what you don’t want

• Develop an action plan for new behaviours

  Trainer: Pauline Young, Director, Syder and Young Ltd.

To book places on this course, please complete the form below and click “Book Now”. You will receive a confirmation email of the booking and an invoice will be sent to the email address you specify.

Terms & Conditions: the invoice must be paid prior to the course taking place, or the delegate(s) may be refused entry. If the course is cancelled by us for any reason we will issue a full refund. Cancelled bookings will only be refunded in exceptional circumstances and at the discretion of Syder and Young Ltd. However, the practice is welcome to substitute another delegate.

Course Fee: £132.00 (per person, including VAT)

Indicative Content:

Participants will:

• Identifying your career aspirations

• Exploring how you can make yourself more effective in your current role

• Formulating objectives for your personal and professional development

• Identifying development opportunities

• Identifying your personal learning styles and other preferences

• Develop a plan for you to implement, monitor and update over a timescale you can set for yourself

  Trainer: Pauline Young, Director, Syder and Young Ltd.

To book places on this course, please complete the form below and click “Book Now”. You will receive a confirmation email of the booking and an invoice will be sent to the email address you specify.

Terms & Conditions: the invoice must be paid prior to the course taking place, or the delegate(s) may be refused entry. If the course is cancelled by us for any reason we will issue a full refund. Cancelled bookings will only be refunded in exceptional circumstances and at the discretion of Syder and Young Ltd. However, the practice is welcome to substitute another delegate.